Neuroscience can contribute to better managing techniques. Here are two particularly interesting reviews of books from Psychology Today that examine “constructive feedback”:
Charles Jacobs, author of Management Rewired: Why Feedback Doesn’t Work and Other Supervisory Lessons From The Latest Brain Science, says the brain is wired to resist what is commonly termed constructive feedback, but is usually negative. When people encounter information that is in conflict with their self-image, their tendency is to change he information, rather than changing themselves. So when mangers give critical feedback to employees, the employees’ brain defense mechanism is activated because that information conflicts with what the brain remembers and knows.
Jacobs’ views are supported by management guru Aubrey C. Daniels, writing in his book, Oops! 13 Management Practices That Waste Time and Money. He cites a study by the Society for Human Resource Management (SHRM) which found that 90% of performance appraisals are both painful and don’t work and further, produce an extremely low percentage of top performers. Modern brain research questions the validly of psychological testing, such as the Myers-Briggs test, used for employment decisions. These tests were developed long before we knew very much about how the brain processes anything.
Leave a Comment